The technological explosion is nowadays forcing organizations to change their structures and ways of operating. The use of Information and Communication Technologies (ICT), their role and importance are increasing daily. Technology is becoming the main factor for productivity growth and the competitiveness of organizations, and it often also allows effective cost reductions. An organization’s communication center and information systems have thus become increasingly important as they are increasingly depended upon. A malfunction of the ICT infrastructure can paralyse the whole organization and might have disastrous consequences for the company at many levels (financial, reputational, etc.).