Many gadgets are marketed as being “design,” which is meant to convince the customer more than anything else. This does not make the job any easier for designers, who consider their contributions to be at the heart of the innovation process and social change. Without attempting to compete with leading design historians and thinkers, it nonetheless seems necessary to begin with a look at this discipline, its role and its context, before diving into the adventure of disruptive innovation.
The technological explosion is nowadays forcing organizations to change their structures and ways of operating. The use of Information and Communication Technologies (ICT), their role and importance are increasing daily. Technology is becoming the main factor for productivity growth and the competitiveness of organizations, and it often also allows effective cost reductions. An organization’s communication center and information systems have thus become increasingly important as they are increasingly depended upon. A malfunction of the ICT infrastructure can paralyse the whole organization and might have disastrous consequences for the company at many levels (financial, reputational, etc.).